FAQ
How much is shipping?
Orders from $0.00 to $39.99 USD are charged a flat shipping fee of $5.99 USD.
Orders of $40.00 USD or more qualify for free standard shipping.
How long does shipping take?
Orders are typically processed within 1–3 business days.
For U.S. orders, estimated delivery is generally 7–15 business days after dispatch. Delivery times may vary depending on the destination, carrier, customs processing, weather, and other circumstances outside our control.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Where are orders shipped from?
Orders may be fulfilled from our own or partner fulfillment facilities depending on inventory availability and the delivery destination.
Because fulfillment locations may vary, the shipping origin can differ between orders.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@agevelle.com.
We will do our best to assist you before the order has been processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.
What is your return policy?
Eligible items may be returned within 30 days in accordance with our Return & Refund Policy.
Please contact us before returning an item so that we can review your request and provide the appropriate return instructions and return address.
When will I receive my refund?
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are processed to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
What if my package is lost or delayed?
If your package has not arrived within the estimated delivery period, please contact us at support@agevelle.com.
We will review the tracking information and, where appropriate, contact the carrier to investigate the shipment.
If a carrier confirms that a package was lost or incorrectly delivered due to a shipping issue, we will provide an appropriate resolution based on the circumstances.
How do I choose the right clothing size?
Please review the Size Guide shown on the relevant product page before placing your order.
Our clothing size guides include measurements such as chest, length, shoulder, and sleeve measurements in both inches and centimeters.
Measurements are garment measurements rather than body measurements unless otherwise stated.
What if I am between two sizes?
If you are between sizes or prefer a more relaxed fit, we generally recommend choosing the next size up.
Please check the specific Size Guide on each product page, as fit may vary by style.
What payment methods do you accept?
Available payment methods are displayed at checkout.
Payment availability may vary depending on your location, currency, and payment provider.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any applicable fees charged by local authorities may be the responsibility of the customer.
What if I entered the wrong shipping address?
Please contact us as soon as possible at support@agevelle.com if you notice an error in your shipping address.
We will try to update the address if your order has not yet been processed or shipped. Once the order has been dispatched, we cannot guarantee that the address can be changed.
Can one order arrive in multiple packages?
Yes. Some orders may be shipped separately depending on inventory availability or fulfillment location.
If this happens, you may receive more than one tracking number, and packages may arrive at different times.
How can I contact Agevelle?
For questions about orders, shipping, returns, refunds, or products, please contact:
Email: support@agevelle.com
Our customer support team will respond as soon as possible during normal business days.