Return & Refund Policy

Store: Agevelle
Operated by: Guangzhou Ruilu Apparel Co., Ltd.
Email: support@agevelle.com

1. Our Return Policy

At Agevelle, we want you to feel confident when shopping for beauty, haircare, skincare, and personal care products.

Eligible products may be returned within 30 days of delivery, subject to the conditions below and applicable consumer protection laws.

2. Return Eligibility

For standard change-of-mind returns, products must generally be:

• Unused and unopened.

• In their original packaging.

• In their original condition.

• Returned with proof of purchase.

For hygiene and product safety reasons, opened or used beauty, cosmetic, skincare, and haircare products may not be eligible for change-of-mind returns.

This restriction does not affect your legal rights concerning defective, damaged, incorrect, or misdescribed products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@agevelle.com.

Include your order number, a description of the issue, and photographs if available.

Our support team will review the request and arrange an appropriate remedy in accordance with applicable law.

4. How to Start a Return

Please email support@agevelle.com with:

• Your order number.

• The product you wish to return.

• The reason for your request.

• Supporting photographs, if relevant.

If your return is accepted, we will provide return instructions and the appropriate return address.

Do not return products to the address shown on the original shipping label unless instructed.

5. Refund Processing

Once your eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since refund approval, please contact support@agevelle.com.

6. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping costs.

For damaged, defective, incorrect, or misdescribed products, remedies and return shipping arrangements will be provided as required by applicable law.

Original shipping charges may be non-refundable for change-of-mind returns, except where required by law.

7. Subscription Purchases

Products purchased through an Agevelle subscription are subject to this Return & Refund Policy and applicable law.

Subscription cancellation stops future renewals but does not automatically cancel or refund orders already processed.

To manage or cancel your subscription, visit:

https://agevelle.com/pages/manage-subscription

For billing disputes or refund assistance, contact support@agevelle.com.

8. Contact Us

Brand: Agevelle

Company Name: Guangzhou Ruilu Apparel Co., Ltd.

Website: https://agevelle.com

Email: support@agevelle.com